This is not the check-in desk of the airline but a boarding gate of the airport. Up until this point, the flight was due to leave on time and the gate had been displayed on the boards. George, Lynne and countless other passengers had walked to the boarding gate in good faith only to be told their flight is now delayed.
The woman with the red hair has had to pull rank on the original woman. She is more important and feels it is her duty to tell George the real reason behind the delay. It would sound better coming from her.
What sort of two-bit airline is this that they would delay a flight just because the co-pilot has a headache? You would think that by the time the aspirin kicked in the pilot would have taken off and then the co-pilot would been able to resume her duties. If it was a migraine, then you have to wonder why the co-pilot would be allowed to fly if she was always going to be a liability. It seems that the flight will take off as soon as Heather's headache has gone. One thing's for sure, George and Lynne won't be flying FeminAir again in a hurry.